THE NEW COKE
Pepsico began a major promotional campaign in 1975 for Pepsi-Cola, conducting blind taste tests with American soft drink consumers . The highlight of the TV ads came with the unveiling of the unmarked samples, showing Pepsi to be the favorite and participants expressing a level of astonishment equal to that of the OJ verdict. The "Pepsi Challenge" and the proliferation of new rivals and various spinoffs seemed to contribute to Coca-Cola's 10% decline in market share during the early 1980s. As a response to this downturn, New Coke launched in 1985 and to this day is considered as a marketing disaster matched only by the 1957 Edsel. With the introduction of New Coke, the original Coca-Cola with its 99 year-old recipe was no longer available in retail outlets. The New Coke had performed well in taste tests but no one at Coca-Cola Company foresaw the backlash that unravelled. The company received over forty-thousand written complaints (ten years prior to email)....